Help
Help
We want you to love your GidiSu piece. If something isn't right, returns and exchanges are accepted within 7 days of delivery for unused items in their original packaging.
Returns & Refunds
We want you to love your GidiSu. If something isn’t quite right with your order, here’s how returns, exchanges and refunds work.
1. Return Window
You may request a return within 7 days of receiving your order. The item must meet all of the return conditions below. Returns requested after 7 days may not be accepted.
2. Return Conditions
To be eligible for a return, your GidiSu bag must:
* Be unused and in its original condition
* Not have been worn, carried or used outside
* Be free from stains, marks, makeup, perfume, food, smoke or other odors
* Have no scratches, tears, damage or signs of wear
* Be returned with its original packaging and tags, where applicable
* Be in a condition that allows us to resell it
Please inspect your bag before using it. Once a bag has been used, we may be unable to accept it as a change-of-mind return.
3. Items That Arrive Damaged or Incorrect
If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.
Send us:
1. Your order number
2. A clear description of the issue
3. Clear photos of the bag
4. A photo of the packaging, if the packaging was damaged
We will review the issue and let you know the next step.
If the item is confirmed to have arrived defective or is the wrong item, GidiSu will cover the reasonable return cost and provide an appropriate solution, which may include a replacement or refund.
4. Change-of-Mind Returns
Changed your mind about your purchase? That’s okay, provided the bag meets our return conditions.
For eligible change-of-mind returns, the customer is responsible for the direct cost of returning the item to GidiSu.
Once the returned item has been received and inspected, we will confirm whether it qualifies for a refund.
5. How to Start a Return
To request a return, contact us through shopgidisu@gmail.com within 7 days of receiving your order.
Please include:
Order number:
Name used for the order:
Reason for return:
Preferred resolution: Refund / Exchange
Please do not send your item back before receiving return instructions from GidiSu.
Once your request has been reviewed, we will provide the return instructions if your return is eligible.
6. Return Shipping
For change-of-mind returns, the customer is responsible for the direct cost of returning the item.
For items that arrived damaged, defective or incorrect, GidiSu will cover the reasonable return cost after the issue has been confirmed.
GidiSu is not responsible for items lost or damaged while being returned by the customer. Please use a reliable delivery service and keep your proof of postage until your return has been completed.
7. Refunds
Once your returned item arrives, we will inspect it.
Please allow 3–5 business days after we receive your return for the inspection and refund to be processed.
Once your refund has been approved, the time it takes for the money to appear in your account may depend on your bank or payment provider.
You will receive confirmation once your refund has been processed.
8. Refund Amount
For an eligible return, the refund will cover the amount paid for the returned item.
Original delivery charges may not be refundable for change-of-mind returns. Return delivery costs are also not refundable unless the item was confirmed to be defective, damaged on arrival or incorrectly sent by GidiSu.
9. Exchanges
If you would prefer a different available GidiSu bag instead of a refund, let us know when submitting your return request.
Exchanges are subject to stock availability. If the replacement item has a higher price, you will need to pay the difference before the exchange is processed.
If the replacement item has a lower price, the difference will be refunded to you.
10. Items We Cannot Accept
We cannot accept returns where the item:
* Has been used or worn
* Has visible stains or marks
* Has makeup, perfume, food or other residue
* Has an odour that was not present when it was sent
* Has been damaged after delivery
* Has been altered or repaired by the customer or another person
* Is missing essential original packaging or tags where applicable
* Is returned after the applicable return period
This does not affect your rights where the item is defective or does not conform to what you purchased.
11. Final Sale Items
If an item is specifically marked Final Sale, it cannot be returned for a change of mind.
This does not exclude any rights you may have where the item is defective, damaged or incorrectly supplied.
12. Refund Timing at a Glance
Return request: Within 7 days of receiving your order
Return approval: After we review your request
Return delivery: Depends on the delivery service used
Inspection: Within 3–5 business days after GidiSu receives the item
Refund processing: After the return has been approved
Money appearing in your account: Depends on your bank or payment provider
13. Questions?
If you have any questions about a return, refund or exchange, contact us at: shopgidisu@gmail.com
We’ll be happy to help.
For pre-orders, please review the fulfilment window before ordering. Reach us at shopgidisu@gmail.com with any questions.